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What You Agree to When You Use pro178

These terms set out the rules that apply to your account on pro178 — how you open it, how you fund it through DANA, OVO, or GoPay, and what we both expect from the relationship.

Account eligibility rulesDANA, OVO, GoPay wallet termsWithdrawal conditionsAccount suspension policyJurisdiction and access limits
pro178 What You Agree to When You Use pro178
TERMS CONTACT

Reach Us About Your Account Terms

Live Chat Open live chat from your account dashboard to ask about specific term clauses, account status questions, or wallet transaction disputes. Available through the mobile browser interface.
Email Support Send detailed queries about your account terms, withdrawal conditions, or eligibility questions to our support email. We respond to account-specific term questions in writing.
Account Help Centre The help centre inside your account covers the most common term questions — DANA and OVO deposit limits, account suspension reasons, and how to request a formal review.
HOW WE OPERATE

What We Do to Keep Your Account Secure

We handle your account data and transaction history with security measures appropriate for a mobile-first platform processing DANA, OVO, and GoPay payments. Account verification, session security, and data retention are all governed by the terms you accepted at registration.

Data Retention

We keep your account and transaction data for as long as your account is active and for a period after closure, as required by our internal policy and applicable rules.

Account Security

Your account is protected by OTP-based login verification. If you suspect unauthorised access, contact live chat immediately so we can lock the account and review transaction history.

Cookie Use

We use session cookies to keep your account active across your mobile browser and desktop. Clearing cookies logs you out but does not affect your wallet balance or account standing.

Term Change Requests

If you disagree with an updated term, contact support via email before the effective date. We'll explain the change and, where possible, discuss the impact on your account.

Common Questions About pro178 Terms

These are the questions we get most often about account terms, wallet rules, and what happens when conditions change. If your question isn't here, reach us through live chat or email.

Yes. Every deposit method — DANA, OVO, GoPay — is covered by the same account terms. The wallet provider's own conditions also apply separately to the transfer itself.

No. We notify you through your registered account before any material change takes effect. Continuing to use your account after that notice counts as acceptance of the updated terms.

If local law affects your eligibility, we'll contact you through your registered details. Your account may be suspended until eligibility is confirmed, and existing balances are handled under our closure policy.

Contact our support team by email with your account username. We'll provide a summary of the data we hold on your account within the timeframe stated in our data policy.

Yes. Withdrawal eligibility, minimum amounts, and verification steps are all set out in the account terms. We recommend reading the withdrawal section before your first DANA or GoPay deposit.

Raise it through live chat first. If the issue isn't resolved, submit a formal dispute by email referencing your account ID and the specific term clause you're questioning.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.