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What You Need to Know Before Using pro178

Your access to pro178 — including account registration, deposits via DANA, OVO, or GoPay, and participation in any game category — is subject to these legal terms and depends on local law and eligible regions.

Jurisdiction-Dependent AccessAccount Eligibility RulesDANA, OVO, GoPay CoveredUser Rights OutlinedIndonesia-Applicable Terms
pro178 What You Need to Know Before Using pro178
HOW WE HANDLE IT

Data, Security and Account Rights at pro178

We take the handling of your personal and payment data seriously. Here is how we approach the four areas that matter most — data storage, cookie use, account security, and your right to request changes or deletion.

Data Storage and Retention

We retain account and transaction data for as long as your account is active and for a defined period after closure, as required by applicable regulations in eligible regions.

Cookie and Tracking Policy

We use session and analytics cookies to keep your login active and to understand how our mobile lobby is used. You can manage cookie preferences through your browser settings.

Account Security Practices

Your account is protected by OTP verification on login and on withdrawal requests. We flag unusual activity — for example, a new device login from a location outside your usual pattern.

Requesting Changes or Deletion

To update your registered details, correct an error, or request account closure and data deletion, contact us via live chat or email with your account ID and a valid identity document.

LEGAL CONTACT PATHS

Reach Us About Any Legal or Account Matter

If you have a question about our terms, need to dispute a transaction processed through OVO or GoPay, or want to request a copy of the data we hold on your account, our support team handles all of this. Use the channels below to get the right answer without going in circles.

Team online

Live Chat Support

Open the chat widget from your account dashboard. Available directly from your mobile browser — no app download needed. Covers account, payment and legal queries.

Email for Legal Queries

Send a detailed message to our support address for formal requests — identity documents, term disputes, or account closure. We respond to legal matters in writing.

Account Help Centre

Access the help section from your account settings. It covers common term questions, verification steps for DANA withdrawals, and how to flag a compliance concern.

Common Questions About pro178 Legal Terms

These are the questions we hear most often from Indonesia users about eligibility, data rights, and what our terms actually mean for your account and payments.

Access depends on whether online gaming is permitted under local law in your region. It is your responsibility to verify this before registering. We do not make eligibility determinations on your behalf.

Deposits held at the time of suspension are subject to review. We follow a documented process before returning or withholding funds. Contact support with your account ID and transaction reference.

Send a data access request via email or live chat with your account ID and a copy of your identity document. We will respond in writing within the timeframe required by applicable regional rules.

We may update terms at any time. The revised version is effective immediately on publication here. We recommend checking this page periodically — continued account use means you accept current terms.

Yes. Request account closure via live chat or email. Some data may be retained for a defined period under regulatory requirements, but we will confirm exactly what is kept and why.

You must meet the minimum legal age for online gaming in your jurisdiction. We verify age during the account registration process and may request supporting documents before approving withdrawals.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.